The topic areas listed are general guidelines for the type of content that is likely to appear on the exam. Please note, however, that other relevant or related topic areas may also appear.
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Exam Sections and Sub-task Objectives |
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1.0 |
Manage the network fault management system |
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1.1 |
Develop a fault management process for a managed network environment collaboratively with the tools team |
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1.2 |
Determine the interaction between the fault management system and the ticketing system in collaboration with the tools team |
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1.3 |
Identify weaknesses in the network or processes and develop an improvement plan based on a set of metrics from a fault management system |
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2.0 |
Manage performance and capacity |
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2.1 |
Identify spikes and potential trouble spots based on syslog and/or Network Management System (NMS) output |
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2.2 |
Develop a plan to solve a particular performance issue based on syslog and/or Network Management System (NMS) output |
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2.3 |
Develop a proactive performance plan based on trends, expected performance and a description of future network loads using syslog and/or Network Management System (NMS) historical output |
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2.4 |
Develop a plan to solve a capacity problem based on syslog and/or Network Management System (NMS) output |
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2.5 |
Develop a plan to establish a baseline and monitor the network in conjunction with the tools and performance groups |
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2.6 |
Create baseline network performance in conjunction with engineering and architecture teams |
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2.7 |
Monitor the network to look for variances against the baseline |
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3.0 |
Manage operations processes |
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3.1 |
Identify and recommend, based on a set of established processes, Key Performance Indicator (KPI) and a network scenario, which process needs change |
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3.2 |
Develop a process improvement plan and/or new Key Performance Indicator (KPI) when identified a process needs improvement |
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3.3 |
Collaborate with the process team and NOC management on process development to meet a desired network operational objective |
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3.4 |
Develop a specific prototype and test plan for a particular planned network change, working collaboratively with the engineering and design groups |
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3.5 |
Develop a detailed operations plan including metrics and reporting functions for a particular network working collaboratively with the process team |
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4.0 |
Troubleshoot and fix reachability and transport problems within the network |
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4.1 |
Troubleshoot a complex routing problem and, considering the technical aspects, determine the risks and fix it |
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4.2 |
Troubleshoot a complex security problem and, considering the technical aspects, determine the risks and fix it |
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4.3 |
Troubleshoot a complex rollout problem and, considering the technical aspects, determine the risks and fix it |
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4.4 |
Troubleshoot a L2/L3 VPN problem and, considering the technical aspects, determine the risks and fix it |
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5.0 |
Identify problems in implementation plans |
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5.1 |
Find issues of a rollout plan received from engineering before deployment |
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5.2 |
Identify mismatches between internal and external customers expectations and reality on a new service rollout plan |
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5.3 |
Develop a generic prototype and test plan in conjunction with the engineering and design groups |
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6.0 |
Troubleshoot and fix network performance problems |
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6.1 |
Determine whether to fix or where to escalate a core network fault |
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6.2 |
Identify the source of a complex network performance problem |
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6.3 |
Troubleshoot a complex network performance problem and, considering the technical aspects, determine the risks and fix it |
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6.4 |
Identify a complex application performance problem and isolate it |
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6.5 |
Identify a complex computing device (server, call manager, etc - not the network or application) performance problem and isolate it |
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6.6 |
Troubleshoot a complex traffic pattern problem and, considering the technical aspects, determine the risks and fix it |
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6.7 |
Troubleshoot a complex, chronic performance problem and, considering the technical aspects, determine the risks and fix it |
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